Compliments
We LOVE to hear about it when we've done something right. It's what we're here for and why we do what we do!!
Please send us an email or phone us on 9332 2223 if you would like to let us know about.....
* something amazing your child has achieved ......
* something fabulous one of therapists have said or done ......
* a product you've received that has been helpful for your child .......
* something about our customer service that you've appreciated .......
Complaints
While we don't really like getting complaints, it's important that we know if something isn't right. So please tell us so that we can respond. Please be assured that your comments can be kept confidential, and that we can respond to your feedback without identifying you if that's your preference.
* Something went wrong with our therapy services ......
* I need to feedback about an issue with a therapy product ......
Please click here to let us know your concerns. You can also phone 9332 2223 and ask to speak directly to Caryn or Penny.
Here is our policy on how we handle Complaints and Feedback.
Advocacy Information
If you are unhappy with our response or wish to take the matter to an external party, you can contact:
NDIS Quality and Safeguards Commission
(for families receiving Federal Funding through NDIS)
Phone 1800 035 544,
email feedback@ndis.gov.au
or visit ndiscommission.gov.au - Complaints(opens in new tab)
Health and Disability Services Complaints Office (HaDSCO)
(for families receiving State Funding from Department of Communities)
Phone 1800 813 583
email mail@hadsco.wa.gov.au
or visit hadsco.wa.gov.au(opens in new tab)
Disability advocacy
You can also elect to draw on the services of an advocate to help with this process such as a family member, friend, support worker or certain agencies that provide this service.
Visit the NDIS Commission website for more information:
https://www.ndiscommission.gov.au/participants/how-advocate-can-help-you